AI-Driven Enterprise Search & Analytics | SearchUnify

Cognitive Technology for Every Enterprise Function

Customer Success

Customer Support

Knowledge Management

Community Management

Human Resource Management

Marketing

A Unified Cognitive Platform to Transform Your Support Ecosystem

Enhanced Information Findability

Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors

Proactive Decision Making

Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior

Best of Breed Applications

Deliver personalized and proactive customer service experiences with a suite of next-gen support applications

Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Drive Self-Service Success

Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.

Decrease Average Handle Time

Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.

Augment Support Efficiency

Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.

Increase First Call Resolution

Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.

Drive Knowledge-Centered Support

Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.

Maximize Your Customer Service ROI

Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.

Some of Our Customers

Your Arsenal of Futuristic Support Applications

Leverage AI-powered apps built on a scalable unified cognitive search platform

Agent Helper

SearchUnify's Agent Helper

Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts

SUVA

SearchUnify's Chatbots

Solve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insights

Community Helper

SearchUnify's Community Helper

Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7

Escalation Predictor

SearchUnify's Escalation Predictor

Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolution

Knowbler

SearchUnify's Knowbler

Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnarounds

Learn more about SearchUnify's Next-Gen Applications

SearchUnify Virtual Assistant [SUVA] Support Applications

Recommended by TSIA. Recognized by Forrester

Learn what Forrester says about SearchUnify in The Forrester Wave^™ for Cognitive Search, Q3 2021.

Master The Art of Self-Service & Support

Keep abreast of the latest & best practices in customer support

E-Book

Reducing Time to Value with Knowledge-Centered Service

Webinar

From Chaos to Clarity: Enabling Proactive Support with Cognitive Technology

Analyst Reports

Forrester Wave™: Cognitive Search, Q3 2021

Our Partners

Grazitti Interactive’s SearchUnify Combats Full Spectrum of Data Threats & Attacks

Here's What the Best in Business Have to Say About SearchUnify

Read Reviews on G2

Read Reviews on Capterra

Read Reviews on Gartner Peer Insights

Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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