SearchUnify's KCS Enabler

Leverage AI for KCS Implementation & Enablement

Embark on Your KCS Success Journey with AI

Revolutionize Knowledge Discovery for True Self-Service & Unparalleled Support Turnarounds

SearchUnify is a certified KCS^® Aligned v6 platform. It has an in-house team of KCS champions accredited by the Consortium for Service Innovation, the organization that introduced the KCS methodology.

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Make KCS a Part of the Workflow

A common challenge that organizations face with KCS is its incorporation. It shouldn’t feel like extra work or hamper the employees’ productivity. KCS Enabler can help you with that. It seamlessly integrates KCS practices into the workflow and keeps everyone happy!

Accelerate Knowledge Creation Process

Resolving undocumented cases takes time & energy. And when these resolutions aren’t added to the KB, your agents have to reinvent the wheel over and over for the issue. As your agent resolves a new issue, KCS Enabler analyzes the response and auto-populates an article out of it.

Assess Health of KCS-Generated Content

Once new content is added to the KB, it is imperative to see if it is worth its salt. KCS Enabler comes with a dedicated report that reveals how frequently the new articles were shared and attached to cases. This helps you easily quantify KCS success and monitor content performance.

Identify Top Contributors

There can be no KCS without knowledge creation. So it makes sense to call out the top contributors to your KB and appreciate their efforts. Here again, KCS Enabler helps. When you combine individual contributions with usage statistics, you can easily find your KCS champions!