Content Writer
Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.
Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.
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Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
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Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!
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The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.
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Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.
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Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.
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Agent assist or AI bots lend support agents a helping hand to juggle multiple tasks. This prevents agent burnout and propels effective support. Read this post to know how.
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Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:
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Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.
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If customers & employees can’t find enterprise-wide content with ease, it’s as good as nothing. This blog post elucidates the role of semantic annotation in content findability.
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Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.
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Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.
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