Alish Gill

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

3 Ways Your Support Outcomes Benefit From KCS

January 12, 2021

Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.

Agile Knowledge Management: Why & How to Inculcate It

January 7, 2021

Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.

How to Make Personalization at Scale More ‘Personal’

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 9, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

November 24, 2020

Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.

3 Powerful Ways to Imbue AI for Predictive Customer Service

November 23, 2020

Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. Your customer service needs to be based on these 5 pillars to keep up with customer expectations.

5 Essential CX Metrics to Measure Customer Self-Service Success

October 22, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How to Measure and Improve Case Deflection

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.