Alish Gill

5 Things That Could Mess up Your Cognitive Search

January 21, 2020

Enterprise search has the power to transform your business but only if implemented in the right way. This blogpost covers 5 practices that could wreck your search. Read on.

Top 5 Customer Service Trends and Predictions for 2020

December 30, 2019

In the fast-paced world of B2B, new service trends surface every day. Here’s a blog post highlighting the top 5 customer service trends that will rock 2020.

5 CX Trends That Should Be on Every Organization’s Radar in 2020

December 17, 2019

The standards of customer experience are evolving and new trends surface every day. Here’s a blog post highlighting the top 5 trends that will lead the way in 2020.

How To Make The Most Of Your Dreamforce '19 Experience

November 18, 2019

Heading to Dreamforce ’19? Get set to blaze your trail by getting an insider’s opinion about the mega event. Make the most of it by planning in advance with these tips.

Three Pillars of Effective Support Interactions

November 5, 2019

Customers want persistent, personalized & intelligent support interactions. This blogpost suggests how AI-powered cognitive search lets you achieve that.

Highlights from Our Session with Kronos at TSW Las Vegas 2019

October 30, 2019

Our session on Kronos' digital transformation for better customer support & self-service was praised by many leaders at TSW Las Vegas. Here's a quick recap in case you missed it

3 Ways To Make The Most Out Of TSW Las Vegas 2019 Conference

October 14, 2019

Headed to Las Vegas for the TSW 2019? Here are 3 ways to help you make the most out of it. Read this blogpost to know more.

6 Golden Tips to Provide a Smarter Customer Service Experience

October 11, 2019

Customer service practices are evolving. Create a smarter customer service strategy with these data-driven tips. Read this blogpost to see how.

Why You Should Attend Our Webinar: Cognitive Search for Better Self-Service

September 24, 2019

Listen to experienced & insightful speakers talking about delivering successful customer services by leveraging powerful AI-powered cognitive search.

Top 3 Customer Expectations & How You Can Stay on Top of Them

September 22, 2019

Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.

7 Ways To Measure & Improve Your Customer Service Performance

September 18, 2019

If you don’t measure, you don't improve. Here are 7 powerful metrics to help you improve customer service by delivering a better CX.

How to Measure Your Self-Service Success

September 12, 2019

Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.