Deepika Bothra

The Rise of the Unsupervised Learning‑Based Chatbot Models

January 5, 2023

Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.

5 Key Considerations for Evaluating Enterprise Search Vendors

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

5 Reasons Why Knowledge Management Programs Fail

April 27, 2022

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

Understanding Hierarchical Clustering & Its Use Cases

March 25, 2022

In data mining, hierarchical clustering is a way of segregating objects. Agglomerative & Divisive are the two types of clustering. Read on to know more about it.

How SearchUnify Makes Salesforce Service Console Users’ Life Easier

January 7, 2022

Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s unified cognitive platform. Tap into AI & ML to redefine information discovery.

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

December 12, 2021

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

Knowledge-First Model: The Force Majeure of Proactive Customer Support

September 9, 2021

In customer-centric times, proactive customer service is the way forward. If you are still operating on a reactive, case-first model, then this blog post is for you.

From Reactive to Proactive: Revitalizing Your Support Org with Knowledge-First Approach

August 31, 2021

Proactive support is the next-gen in customer service. Read on to know how by switching from case-first to knowledge-first, you empower your support agents to be proactive & build sustainable customer support.

5 Razor-Sharp KCS Metrics to Streamline Agent Workflows & Prevent Burnout

August 24, 2021

Leverage the best practices from knowledge centered service

How Search Analytics Turn Your Content Strategy up to Eleven

August 3, 2021

Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.