Content Writer
Deepika is an inquisitive and a creative mind. She combines her incessant curiosity with her passion for writing, to put into words AI and search solutions. When not reading or writing, she can be found exploring the world in real.
Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.
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Self-service learning is making the rounds in professional training & development circles. Read on to know the best practices for successful online self-service learning adoption & more.
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Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.
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Support agents possess a ton of tacit knowledge but it is futile if organizations fail to tap into it. Read on to find out the best practices to capture tacit knowledge for KCS success.
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Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.
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An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.
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The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.
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Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.
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Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
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Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.
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The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
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Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.
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