Content Writer
Deepika is an inquisitive and a creative mind. She combines her incessant curiosity with her passion for writing, to put into words AI and search solutions. When not reading or writing, she can be found exploring the world in real.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
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Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
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Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.
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Escalation is not a good sign. However, if anticipated in time, it can give you cost-advantages. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
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Leverage the power of AI to increase conversions and drive more sales through your website. Read on to know how you can use machine learning and cognitive technology for conversion rate optimization.
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Better customer experience leads to improved loyalty and bottomline. Read on to know how artificial intelligence and cognitive technology are unleashing a new approach for effective CX strategies.
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Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage artificial intelligence and cognitive tools to streamline escalation management.
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Average Handle Time (AHT) is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on your CSAT score.
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Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.
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Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.
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Gain an understanding of semantic search and its application within an enterprise. Read on to know why web search algorithms cannot be implemented in enterprise environments to attain the desired search results.
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Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.
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