Hardika Kaushal

From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience

August 30, 2022

The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:

Customer Experience in the Metaverse: Today and Tomorrow

August 25, 2022

'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.

KCS Analytics: The Buoyant Force That Lifts Your KM Program

May 23, 2022

KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.

4 Reasons Why You Should Attend TSIA World: Interact 2022

April 26, 2022

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

5 Ways to Lower Your Contact Center’s Average Speed to Answer

February 22, 2022

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 15, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 3, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

Expedite Your Journey to Proactive Support with Intelligent Swarming

December 2, 2021

Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.