Content Writer
Hardika is a happy-go-lucky person and an inquisitive soul. With an MBA in Marketing and profound love for writing, she weaves magic with her words. A budding Content Marketer and an admirer of all things AI, she focuses on products supporting customer service across industries at SearchUnify.
AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!
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In the era of AI-driven information management, it is almost impossible to find relevant information without stemming & lemmatization algorithms. Let's find out why.
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In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.
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Inconsistent response times can lure your customers away. By embedding cognitive technology, you can propel intelligent swarming that can do wonders for your organization. Check out how!
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Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.
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Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.
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