John Ragsdale

Distinguished Researcher, Vice President of Technology Ecosystems at Technology Services Industry Association (TSIA)

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience.

The Role of Cognitive Technology in Improving the Digital Customer Experience

May 5, 2022

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.