Content Writer
Karan specializes in crafting unique and engaging content. He is a tech enthusiast, an avid reader and loves sharing knowledge about enterprise search, AI, analytics, and support optimization. He handles a variety of content from corporate blog, social media to video and technical documents.
Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.
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Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.
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Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.
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Search intent in terms of enterprise search is usually uncharted land for firms. Learn what it is and how it impacts your enterprise search success.
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Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.
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Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:
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When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
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The final release of 2020 is out now! Some key highlights include a new app, more insights, a better deflection module, alongside a bunch of UX enhancements.
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Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:
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It’s time to leverage previously untapped unstructured data in the decision making process. This post shares 7 interesting ways cognitive search can help you with that.
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Intelligent swarming is undeniably a powerful model. But when you throw in a cognitive search, the result is nothing short of electrifying. This blog post explains.
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Learn how cognitive search engines reduce effort to delight customers by delivering relevant content straight in your AEM websites.
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