Content Writer
Kritika is a creative and inquisitive person with immense love for words. A graduate in commerce; always yearning to explore and learn new things. She is a self-motivated content writer who loves to dabble in all things AI.
Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
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Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
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Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.
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TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.
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Natural language search allows users to speak or type in everyday language for more contextual responses. How? This blog post guides you through!
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