Yamini Arora

5 Easy Ways to Ace New & Unknown Support Issues

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

5 Simple Ways to Improve Findability of Your MadCap Flare Content

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Communities of the Future - 5 Trends that Will Shape 2022 & Beyond

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

Stride into 2022 with Top 5 Knowledge Management Trends

Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.

Top Technology Trends That Will Shape Customer Support in 2022

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

9 Challenges that Cast a Shadow Over Modern Support Organizations

Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

Move the Needle on Content Findability with OOTB Native Connectivity

The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

Intelligent Chatbots: Reinventing Cybersecurity with Virtual Watchguards