Technology Services Industry Association (TSIA) and SearchUnify are hosting an interactive webinar on March 26, 2020 where our CTO Vishal Sharma will be joining John Ragsdale, Distinguished VP of Research – TSIA, and Omar Fdawi, Sr. Research Associate, Enterprise Technology – TSIA. The trio will be discussing some interesting aspects of chatbots and why cognitive search is the missing chapter in your chatbot story. Sounds interesting? Register here.
If it doesn’t sound interesting yet, here are 3 reasons why you should attend this webinar:
1. To Get A Sneak Peek Of An Unreleased Report By TSIA
John Ragsdale, Distinguished VP Technology Research, is a seasoned expert in assisting enterprises with service tools & platforms. He has authored several reports unveiling changing trends in the support & services industry. Omar Fdawi is a senior research associate at TSIA and has co-authored the report on “Boosting Knowledge Effectiveness Through Analytics” with John.
John Ragsdale had originally authored the report in 2015. This time around, in partnership with Omar Fdawi they have explored how different search vendors approach analytics and the impact of these reports on effective knowledge management. In the webinar, they are going to cite some key findings from the report; before making it live for TSIA members.
2. To Conquer The Peak of Inflated Expectations
Gartner Hype Cycle needs no introduction for people of the support world. Every business examines it to get information about emerging technologies and see if they can employ them to upgrade their business.
Source : www.gartner.com
In the Gartner Hype Cycle of 2019, the ‘peak of inflated expectations’ represents premature enthusiasm and hype for certain technology trends due to a selective number of success stories. Quite often, not all firms are able to get the value out of it.
As of July 2019, chatbots were not only just part of this hype cycle but were placed at this very point. Reason? Simple; they were supposed to rescue support agents from mundane customer queries and provide instant answers to customers. But they couldn’t actually live up to the ‘hype’. More so because they can’t go beyond basic queries and succumb to meaningless responses. This webinar will address the root of this problem and aim at a practical solution to ensure chatbots become a vessel of quality services.
3. To Introduce Chatbots Built on Search Insights That Serve Everyone’s Needs
Gartner predicts that by next year, 15% of all customer service interactions globally will be handled completely by AI, an increase of 400% from 2017. But before then — this year — 40% of the bot virtual assistant applications launched in 2018 will have been abandoned as technology adoption converges on fewer apps.
Most organizations employed chatbots in their ecosystem for automating basic tasks or helping employees with information access. Businesses, especially, B2B enterprises have different teams — customer success, sales, pre-sales, support — which have different tasks that are important to them & require access to different information repositories.
Old, conventional chatbots have poor enterprise connectivity, weak NLP engines, and a tonne of other limitations. This webinar will shed light on all these limitations as well as how you can overcome them. When you power chatbots with cognitive technologies, you provide a holistic solution to the above problems. This subsequently paves the way for innovation in your business.
Want to know more? Then join us on March 26, 2020, at 11:00 AM PT / 2:00 PM ET for the live webinar.
To sign up for the webinar, click here.
