With rapidly evolving customer expectations, enterprises often find themselves in a bind. Here are 5 CX trends to help you shine through all turmoils in 2023 and beyond.
Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Content Standard Checklist can help you decipher the broader picture of your article. Discover more about it and the best automation tool to skyrocket your efforts!
Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.
Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.
Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.
Customer sentiment analysis is the perfect way to understand how consumers perceive your brand. Wondering how to measure it? Read this blog and know whether your CX strategy is performing well or not.
NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!
Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.
Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.
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