Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.
Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.
The future is cognitive. Your customer service needs to be based on these 5 pillars to keep up with customer expectations.
Escalation is not a good sign. However, if anticipated in time, it can give you cost-advantages. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The final release of 2020 is out now! Some key highlights include a new app, more insights, a better deflection module, alongside a bunch of UX enhancements.
Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.
Leverage the power of AI to increase conversions and drive more sales through your website. Read on to know how you can use machine learning and cognitive technology for conversion rate optimization.
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