Better customer experience leads to improved loyalty and bottomline. Read on to know how artificial intelligence and cognitive technology are unleashing a new approach for effective CX strategies.
Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
Rich snippets are important for creating a superior user search experience. This blog post explains how you can craft snippets for your business.
Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage artificial intelligence and cognitive tools to streamline escalation management.
Average Handle Time (AHT) is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on your CSAT score.
Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.
Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.
Gain an understanding of semantic search and its application within an enterprise. Read on to know why web search algorithms cannot be implemented in enterprise environments to attain the desired search results.
When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.
Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:
Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.
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