Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.
As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.
AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!
Self-service learning is making the rounds in professional training & development circles. Read on to know the best practices for successful online self-service learning adoption & more.
In the era of AI-driven information management, it is almost impossible to find relevant information without stemming & lemmatization algorithms. Let's find out why.
Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.
Search intent in terms of enterprise search is usually uncharted land for firms. Learn what it is and how it impacts your enterprise search success.
This blog points out the difference between reference and resolution articles. It also explains why it's best to close your tickets by attaching resolutions.
In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.
Inconsistent response times can lure your customers away. By embedding cognitive technology, you can propel intelligent swarming that can do wonders for your organization. Check out how!
The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.
Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.
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