Salesforce Service Cloud makes connecting one-to-one with every customer effortless. This way, organizations can treat them as individuals rather than just numbers on a screen.
However, help content is often scattered across platforms. It means your support engineers have to toggle between silos to find relevant content. That is where SearchUnify enters the picture.
It works with Salesforce Service Cloud to optimize interactions and build long-lasting relationships. The platform bundles 50+ connectors that help create a unified discovery experience within your service rep’s console for improved findability, relevance, and support outcomes.
We’ve barely just scratched the surface here, download this brochure to learn how Salesforce Service Cloud and SearchUnify deliver a more immersive and relevant experience.
Key Takeaways
icon
UNIFIED DISCOVERY EXPERIENCE
Create a unified index of multiple information sources to help agents easily find case resolving information.
icon
ENHANCE CONTENT DISCOVERY
SearchUnify navigates through the organization’s knowledge maze to recommend right answers at the right time.
icon
PROPEL INTELLIGENT SWARMING
Cognitive Technology routes incoming cases to the right agent from the outset, significantly boosting FCR.
