Revolutionize Your Support Ecosystem with SearchUnify for Zendesk
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Zendesk Support is a leading support ticketing system, designed to help organizations track, prioritize, and solve customer support interactions. More than just a help desk, it helps nurture customer relationships with personalized, responsive support.
But helpful information is often scattered across silos. And accessing it takes precious time: something that customers don’t take lightly. Additionally, this repetitive search for answers leads to agent burnout.
Enter SearchUnify.
It is a unified cognitive platform that fuels enterprise search and an ecosystem of AI-powered applications. With OOTB connectivity, SearchUnify securely indexes disparate sources and revolutionizes the information discovery experience for your agents using Zendesk Support.
To understand what goes on under the hood, download this brochure and learn the ropes!
Key Takeaways
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PERSONALIZE
UX WITH DEEP ANALYTICS
Keep a real-time pulse on the entire user journey and personalize search results for maximum relevance.
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INCREASED
EXPEDITE CONTENT FINDABILITY
Unify disparate content sources to effortlessly access the most relevant content regardless of its source.
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FILL CONTENT
GAPS FOR ELEVATED EXPERIENCE
Learn how users find and interact with your content to effectively identify and fill any knowledge gaps.