Elevating Customer Support and Self-Service Outcomes with a Unified Cognitive Platform and Suite of Next-Gen Support Applications
Our unified approach to self-service and support personalizes content discovery across multiple touch points, enables you to revolutionize customer experience and enhance your support reps' efficiency.
Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.
Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.
Built federated search solutions, leveraging both database and full‑text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.
The federated search product evolved into an AI-driven search solution that leverages multi‑platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.
Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self‑service and support.
Youngest vendor to be evaluated in the Forrester Wave™ : Cognitive Search, Q2 2019
Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.
Named Leader in G2 Spring 2021, Summer 2021, Fall 2021 and Winter 2022 Grid® Report for Enterprise Search. Recognized as a Strong Performer in the Forrester Wave™: Cognitive Search, Q3 2021. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service, a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards and the 2021 AITech Award for Best Chatbot Solution. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.
Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.
Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.
Built federated search solutions, leveraging both database and full-text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.
The federated search product evolved into an AI-driven search solution that leverages multi-platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.
Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self-service and support.
Youngest vendor to be evaluated in the Forrester Wave™ : Cognitive Search, Q2 2019
Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.
Named Leader in G2 Spring 2021, Summer 2021, Fall 2021 and Winter 2022 Grid® Report for Enterprise Search. Recognized as a Strong Performer in the Forrester Wave™: Cognitive Search, Q3 2021. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service, a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards and the 2021 AITech Award for Best Chatbot Solution. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.
Alok is the chief participant at Grazitti Interactive, SearchUnify’s parent company. He provides mentoring, marketing, and momentum to team Grazitti. He has led the company to achieve marketing, sales and support outcomes that drive customer success, while growing the team exponentially year on year. He has over 25 years of marketing, technology, and consulting experience. Prior to Grazitti Interactive, he has set up marketing operations companies like Regalix, founded Terasyn Technologies, and as CTO, has developed 3d configurators at coVeda. Alok holds a B.Tech in Computer Science from IIT Delhi and an MS from UNC, Chapel Hill.
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Grazitti Interactive is a digital innovation leader having extensive experience in developing solutions that unlock data insights, increase operational efficiency, and drive customer success. For over a decade, it’s been enabling companies of all sizes—including Fortune 500 enterprises—to implement, customize, configure, optimize, integrate, and manage solutions such as CRM, marketing automation, online communities, and analytics.
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