Did you know? 86% of customers will abandon the brand after as few as two poor customer experiences? Quite alarming, right?
Today’s customers are more demanding than ever, urging businesses to be more deliberate and resilient. Rendering fast, on-point, and relevant support is one of the pivotal ways to drive maximum customer satisfaction.
However, with customer expectations changing rapidly, how can an organization troubleshoot customer issues effectively and quickly? Enter Intelligent Swarming (IS)! It is a mainstream support model that paves the way for a better modus operandi to align resources with work.
Let’s find out more about Intelligent Swarming and what it brings to the table.
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