Enrich customer & employee experiences to expedite workflows and improve outcomes
We started from being an innovative search product on a mission to help brands elevate their customers’ and employees’ experiences. The mission statement is still the same, but we have evolved into a closely-knit platform that helps enterprises achieve these goals. To make it happen, SearchUnify unifies disparate data silos and gleans actionable intelligence with its insights engine. But all the magic happens in four stages. Here’s how:
Organizations use a variety of solutions across teams to streamline workflows. This creates knowledge silos which makes information sharing a challenge. With SearchUnify’s one-click-and-configure connectors, you can put an end to accessibility issues and ensure that customers, employees, and stakeholders can find what they need from anywhere.
All right, now you have a unified index of all your repositories. The next step is to ensure the delivery of highly-relevant information to every user. That’s where AI kicks in. It analyzes user and historical data to understand the intent and personalize the experience accordingly. As a result, your users don’t see any annoying superfluous results.
Your business is sitting on a digital gold mine. Every user interaction leaves a trail of data in the form of search queries, page visits, user journeys, etc. These are potent indicators of what works. Searchunify not only extracts all this data from your tech stack but also turns it into actionable intelligence that helps improve workflows and outcomes.
SearchUnify uses an ecosystem of AI-powered applications to function as a superslick sidekick for your customers, service engineers, community managers, knowledge workers, and support managers. These include Agent Helper, Community Helper, Escalation Predictor, Intelligent Chatbot, and KCS Enabler.
The underlying core has the capability to power multiple applications & enables teams to customize applications for specific use cases
The platform is agile to evolving scenarios and enables business leaders to adapt to changing employee and customer needs
Intelligent support applications fueled by Al and ML require minimum manual training and power value benefits from the word go
Impact support metrics like FCR and AHT, community metrics like self-service success and knowledge metrics like intelligent swarming
"Excellent, valuable outcomes gained by your cognitive search platform and apps including, improvement in agents and employees productivity, cost reduction in support by improving self-service engagement, platform streamlined & less effort for customer journey and increasing CSAT and improvement of CX"
“SearchUnify is elevating self-service & support experiences with a unified cognitive platform & suite of apps. It's core AI with NLP, machine learning and insights engine for analyzing user behavior & taking data-driven business decisions is great.”
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