The coveted award program aims to guide the participants in the right direction to improve their customer service website and, hence, the user experience.
Mountain View, CA | March 15, 2022 – SearchUnify, a leading unified cognitive platform, is sponsoring this year’s ‘The ASP Best Support Websites of 2022’ competition, announced by the Association of Support Professionals. Registrations for the same are open till 20th May, 2022.
The coveted award program, which is in its 24th year, aims to provide the benchmarking analysis of the participant’s support site and guide them in the right direction to improve their website and, hence, the user experience.
Each site is carefully reviewed and scored by a panel of five independent judges based on 22 separate performance categories. The judges are vetted for relevant expertise and no conflict of interest with the respective site.
After the evaluation, each contestant receives a confidential site report with the average scores in all categories against the other entries. It also includes personal judges’ comments and recommendations for improving the site.
Moreover, two reports are published a few weeks after the competition. One covers the trends observed along with some information about the winning sites. The other covers benchmarks of performance in the 22 areas scored by judges. These reports are free for ASP members and can be purchased by others.
This year’s competition is sponsored by SearchUnify. “In the present era, the customer service space is brimming with immense possibilities and heightened competition. Staying ahead of the curve requires putting the best foot forward. This event aims to be a guiding tour for service organizations to do the same and we are proud to sponsor it.” says Alok Ramsasaria, CEO of Grazitti Interactive.
Register for the competition here.
Full information can be found on the website: www.asponline.com
About SearchUnify
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Chatbot, Agent Helper, KCS Enabler, Escalation Predictor, and Community Helper. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Media Contact
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify
pr@grazitti.com
