Mountain View, CA | December 13, 2022 – SearchUnify, a unified cognitive platform, is pleased to announce that it has been named a Leader in G2’s 2023 Grid® Report, for the eleventh time in a row.
SearchUnify, with two massive product releases every year, aims to be the go-to partner for enterprises looking to streamline and elevate their customer support and self-service operations. Furthermore, it expedites the delivery of relevant, hyper-personalized content to amp up employee and customer experiences.
Based on real users’ ratings on G2, SearchUnify’s scoreboard looks as follows:
| Basis of Evaluation | Scores |
|---|---|
| Ease of Doing Business With | 98% |
| Quality of Support | 96% |
| Product Going in Right Direction | 93% |
| Likelihood to Recommend | 91% |
| Meets Requirements | 90% |
SearchUnify outshined its competitors with a staggering 98% for “Ease of Doing Business With” and 96% for “Quality of Support.”
| EASE OF DOING BUSINESS WITH | ||||||
|---|---|---|---|---|---|---|
| SearchUnify | Algolia | Yext | IBM Watson Discovery | Elastic Enterprise Search | Coveo | Glean |
| 98% | 93% | 91% | 82% | 92% | 86% | 97% |
| QUALITY OF SUPPORT | ||||||
|---|---|---|---|---|---|---|
| SearchUnify | Algolia | Yext | IBM Watson Discovery | Elastic Enterprise Search | Coveo | Glean |
| 96% | 92% | 88% | 86% | 89% | 89% | 95% |
“Heartfelt gratitude to all our customers who took the time out to share their reviews and constructive feedback on G2. We value their feedback and ensure it reflects in our periodic releases to make the platform more adaptive and resilient,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company. “With an unabated dedication to be the best enterprise search platform, SearchUnify leaves no stone unturned to surpass industry standards. This recognition is another testimony of our efforts,” he further added.
“The world is now our oyster, thanks to digitization. Customers have become more demanding, more digital, and better informed than ever. This recognition is another feather in our cap because it’s purely driven by the voice of our customers,” said Vishal Sharma, CTO at SearchUnify.
Here’s What Customers Have to Say About SearchUnify
G2 witnesses a footfall of over a million users on its website every single month. It includes the likes of business professionals, investors, and buyers. Here’s what they say about SearchUnify:
- I like the ability to have a Taxonomy that spans all my data sources. I like the filter capabilities, and the ability to have differently configured search bars.
Director Support Operations - We have multiple channels where customers consume information. We needed to present all options no matter where they entered – docs, community, or support. Now they do!
Sr. Director Self-Help and Content Strategy - We are trying to track and analyze customer searches in our Customer Center. We’ve finally been able to visualize what words and phrases customers are looking for.
Customer Adoption Specialist
About G2 Grid® Reports
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
About SearchUnify
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler, and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com