Drive self-service success for your employees, partners, and customers by providing the most relevant information to your Lightning community users effortlessly.
Enable users to search unlimited information sources (cloud and on-premises) on your Lightning community
Get all the flexibility you need while configuring drag-and-drop search inside the Community Builder or adding it to existing VisualForce pages. Effortlessly integrates with your Customer Service (Napili), Partner Central, Customer Account Portal or BYO (Build Your Own) templates
Tap into AI to present users with personalized results and recommendations depending on their role, access permissions, and search behavior
Allow service agents to focus on tackling the toughest issues by empowering community members to solve their problems quicker and more often
Amplify your community’s effectiveness by embedding it with an AI-driven virtual assistant. It leverages natural language understanding (NLU) and machine learning for personalizing responses. The 24/7/365 availability coupled with interactive, action-oriented responses pave way for better customer experience and CSAT
Refine search on your community using customized facets that users can easily navigate through to find the right result
Utilize behavioral insights to identify gaps in content and measure KPIs like case deflection and engagement on your community
Boost relevance and discovery by controlling the search rankings of the most important content pieces, manually and automatically
Deliver contextual suggestions & prompt responses to users’ queries, motivating them to like and share useful content
Provide contextual results and proactively recommend information that can help users solve problems related to their use case or personas
Track visitors’ journey and personalize interactions by showing optimized content across all touchpoints
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