Make your community the go-to-place for information discovery with relevant recommendations
SearchUnify’s federated search makes your Higher Logic-powered community a one-stop shop for content discovery by integrating any and all of your content repositories with out-of-the box connectors or a robust API.
SearchUnify’s AI-powered algorithms leverage machine learning and natural language understanding and continuously learn from user behavior to display the most relevant results first. You also have the option to manually tune the ranking of results for greater engagement.
Make knowledge discovery easier for your Higher Logic community users with an intelligent UI that understands query intent and search history to deliver rich snippets and pre-selected facets.
Take personalization to the next level with AI-fueled algorithms that deliver personalized results & recommendations based on the user role, access permissions, behavior & interests.
SearchUnify’s Community Helper is an ‘always on’ bot for your Higher Logic community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.
Measure self-service success and prove your community ROI by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content.
Provide 24×7 support on your Higher Logic community with SearchUnify’s chatbots that are powered by search and NLU, which enables them to understand the intent behind a question and personalize conversations based on a user’s behavior and search history.
Leverage search analytics to identify and fill gaps in content and gain insights into user behavior. This helps you make strategic decisions to increase participation and convert active community members into advocates.
Know the latest trends and best practices in customer support
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