Get rich insights on the generated content to quantify usability while also maximizing reach and consumption
Enable your tech writers to access the consolidated content from multiple knowledge silos of your organization and accelerate content creation. The engine also helps customers & prospects to easily find relevant content.
Keep your best foot forward. With the ability to tweak the order of results by content type, source, date, keywords,and whatnot, you basically get complete autonomy over the results your end‑users see. This helps you deliver a positive CX.
Preserve and streamline your content structure by converting the MadCap menus and sub-menus into facets. It helps enforce a uniform hierarchy across channels, which in turn keeps all confusion at bay while also scoring additional accessibility points.
The core engine closely monitors user activity and gathers valuable insights such as search behavior, engagement on populated results, next action, etc. This helps you gauge the usability of created knowledge and further improve your content strategy.
Provide users a swift and flawless search experience with SearchUnify’s NLP library that analyzes the input and auto‑completes the query. You can also add synonyms or brand jargon for a more immersive typeahead search experience.
Empower your users to seamlessly access relevant content from MadCap Flare across multiple knowledge silos by indexing it as a content source. For instance, your service engineers and customers will be able to access documentation on the customer community. This helps improve content consumption.
Know the latest trends and best practices in customer support
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