5 Principles for Successful Support Portal Design | Automation Anywhere's Winning Formula

Watch Now

SearchUnify for
Support

Elevate CSAT by lowering caseload, turnaround & resolution time

SearchUnify for <br>Support

Scale Your Support Ecosystem with AI

Harness the power of AI-driven relevance, deep analytics & seamless accessibility to transform knowledge discovery and use in your support org

cirlce-small-2

Increase Agent Productivity

Help agents cut through the noise by providing them relevant, enterprise-wide information where and when they need it – regardless of where it resides and which support platform they use.

Increase Agent Productivity
Implement KCS Easily

Implement KCS Easily

Leverage sophisticated search to simplify and automate the knowledge creation process. Capture information and create knowledge articles as and when your support reps resolve queries – with a single click! With the KCS Usage Report, you can keep a track of leading contributors to the knowledge base and monitor count of KCS generated articles “attached to case” and shared by agents, to gauge the efficacy of the KM program.

Scale Teams with Chatbots

Provide always-on, scalable service to your customers with chatbots built on top of cognitive search. Deflect more cases and answer L1 queries, and allow agents to focus on high-value support issues.

Scale Teams with Chatbots
Enhance ROI of Support Orgs

Enhance ROI of Support Orgs

Maximize cost savings with more productive agents and enhanced call deflection. Avoid costly tech staff deployments, and more readily invest in improving onboarding practices and training your support staff.

Improve First Call Resolution

Boost contact center quality by providing agents visibility into customer journeys and enable them to solve issues in the first call. Harness the power of AI-powered relevance at scale to solve cases faster.

Improve First Call Resolution
Improve First Call Resolution

Improve First Call Resolution

Boost contact center quality by providing agents visibility into customer journeys and enable them to solve issues in the first call. Harness the power of AI-powered relevance at scale to solve cases faster.

Improve First Call Resolution

Boost contact center quality by providing agents visibility into customer journeys and enable them to solve issues in the first call. Harness the power of AI-powered relevance at scale to solve cases faster.

Improve First Call Resolution
Improve First Call Resolution

Improve First Call Resolution

Boost contact center quality by providing agents visibility into customer journeys and enable them to solve issues in the first call. Harness the power of AI-powered relevance at scale to solve cases faster.

Improve First Call Resolution

Boost contact center quality by providing agents visibility into customer journeys and enable them to solve issues in the first call. Harness the power of AI-powered relevance at scale to solve cases faster.

Improve First Call Resolution
triangle.svg triangle.svg triangle.svg triangle-gray.svg

Here's What the Best in Business Have to Say About SearchUnify

circle-big.svg

Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!