Create an integrated discovery experience for your Zendesk Support and Guide
Solutions to most of your customer support issues already exist; the problem is knowing if and how it’s been solved before! SearchUnify gives proactive content recommendations so agents can solve cases with greater efficiency.
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Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.
Lower support costs by helping your customers and agents find information faster. Leverage SearchUnify’s AI algorithms to deliver relevant results with ease from all your content sources, within your Zendesk Guide knowledge base or Support instance.
With in-built analytics, you can identify gaps in your content to create a better content strategy and boost First Call Resolution with comprehensive insights into a user's journey. SearchUnify offers a complete package that not only boosts but also helps prove the ROI of your implementation.
Boost engagement on your self-service platform by serving content in bite-sized conversations that your users can understand easily. SearchUnify’s chatbots leverage NLU to help deliver contextual responses to all queries and are built on the same intelligence as your search engine.
Provide round-the-clock support via your Zendesk properties with AI-fueled chatbots that leverage deep analytics, machine learning, and NLU to engage in meaningful interactions with your customers. This way, the virtual agent takes care of the repetitive L1 queries with ease, thus freeing up your agents for more complex and time-consuming issues.
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