Agent Productivity

Customer Experience, Agent Productivity, Customer Support, Customer Service Strategy

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

November 24, 2020

Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.

Customer Support, Customer Experience, Agent Productivity

3 Powerful Ways to Imbue AI for Predictive Customer Service

November 23, 2020

Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.