Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.
Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.
Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.
Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.
Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.
Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.
An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.
Escalation is not a good sign. However, if anticipated in time, it can give you cost-advantages. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The final release of 2020 is out now! Some key highlights include a new app, more insights, a better deflection module, alongside a bunch of UX enhancements.
Leverage the power of AI to increase conversions and drive more sales through your website. Read on to know how you can use machine learning and cognitive technology for conversion rate optimization.
Better customer experience leads to improved loyalty and bottomline. Read on to know how artificial intelligence and cognitive technology are unleashing a new approach for effective CX strategies.
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