Best Practices

A Step-by-Step Guide for Establishing Your Customer Service ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

Engineering Rich Content Snippets for Superior Search Experience

Engineering Rich Content Snippets for Superior Search Experience

October 8, 2020

Rich snippets are important for creating a superior user search experience. This blog post explains how you can craft snippets for your business.