Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.
Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.
Escalation is not a good sign. However, if anticipated in time, it can give you cost-advantages. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The final release of 2020 is out now! Some key highlights include a new app, more insights, a better deflection module, alongside a bunch of UX enhancements.
© 2017 - 2024 SearchUnify. All rights reserved.
