Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.
Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.
The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.
Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!
Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.
The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.
Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.
Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!
As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.
‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.
Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.
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