Contact Center

KCS, Knowledge Management, Customer Support, Contact Center, Customer Service

Building a Strategic Framework to Create & Maintain a KCS Culture

May 19, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

Contact Center, Customer Service, Customer Support, CX

5 Challenges that Cast a Shadow Over Contact Center Agents

April 21, 2022

Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.

Building a Strategic Framework to Create & Maintain a KCS Culture

May 19, 2022

5 Challenges that Cast a Shadow Over Contact Center Agents

April 21, 2022

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