Customer sentiment analysis is the perfect way to understand how consumers perceive your brand. Wondering how to measure it? Read this blog and know whether your CX strategy is performing well or not.
Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.
Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.
AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.
The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.
Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.
Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Escalation is not a good sign. However, if anticipated in time, it can give you cost-advantages. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The final release of 2020 is out now! Some key highlights include a new app, more insights, a better deflection module, alongside a bunch of UX enhancements.
Better customer experience leads to improved loyalty and bottomline. Read on to know how artificial intelligence and cognitive technology are unleashing a new approach for effective CX strategies.
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