Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.
Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.
Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.
Better customer experience leads to improved loyalty and bottomline. Read on to know how artificial intelligence and cognitive technology are unleashing a new approach for effective CX strategies.
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