Natural Language Processing

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

November 30, 2022

NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!

Demystify User Intent & Context with Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.