Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.
Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.
Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:
Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
Rich snippets are important for creating a superior user search experience. This blog post explains how you can craft snippets for your business.
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