Support Analytics

A Stepwise Guide to Implementing Contact Center Benchmarking

A Stepwise Guide to Implementing Contact Center Benchmarking

August 5, 2021

Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

May 25, 2021

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.