Automation Anywhere and SearchUnify: Navigating The Shift Towards Knowledge-First Support
Our Speakers
Pankaj Bhardwaj TSIA 2022
Pankaj Bhardwaj
Sr. VP, Customer Support
Automation Anywhere
Alok Ramsisaria
TSIA 2022
Alok Ramsisaria
Chief Executive Officer
Grazitti Interactive
WATCH NOW!
It’s no secret that cutting-edge products and services need to be complemented by customer-centric support. That’s why organizations spend a lot of time and resources on a robust knowledge management framework to fuel their support efforts.
Yet, a recent TSIA survey revealed that only 8% of companies have made it to the strategic phase of the KM maturity model and the number hasn’t increased in the past 4-5 years.
Join us as we discuss the success story of Automation Anywhere, a leading RPA service provider, who were able to successfully devise a robust KCS framework and leverage the power of intelligent insights to achieve 100% support engineer participation in KB contribution, 30% reduction in time to resolve cases and 60% explicit case deflection.
