ON-DEMAND WEBINAR
DOUBLE WIN:
TRANSFORMING CUSTOMER AND EMPLOYEE EXPERIENCE WITH AI
OUR SPEAKERS
CHAD MCDANIEL
President,
Execs In The Know
VISHAL SHARMA
CTO,
SearchUnify
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive technologies like AI, virtual assistants, intelligent search, and insights engines are playing a pivotal role in redefining customer and employee experiences across industries.
However, according to the 2019 State of Service Report by Salesforce, only 17% of executives say they’re familiar with cognitive technology & AI.
In this webinar, Vishal Sharma, CTO, SearchUnify and Chad McDaniel, President, Execs In The Know dive deep into proven strategies that can transform your CX and EX across every stage of the customer journey.
Key Takeaways
DISTINCTION BETWEEN AI AND COGNITIVE TECHNOLOGY
The subtle difference between AI & Cognitive Technology and the sub-domains
of each technology
CUSTOMER JOURNEY IN THE MODERN ERA
How AI can elevate CX at each touchpoint across the pre-sales, onboarding and
support journey
COGNITIVE TECHNOLOGY FOR CX AND EX
How cognitive technology can add geometric value to your CX and
EX efforts
