ON-DEMAND SESSION
SailPoint and SearchUnify : Incremental Change for Continuous DCX Improvement
OUR SPEAKERS
Lorrin Minton
Lorrin Minton
Associate Manager, Community, Sailpoint
Igal Dar
Igal Dar
Technologies and KCS Manager, Field Operations, SailPoint
Lynette Ledoux
Lynette Ledoux
Customer Success and Search Specialist, SearchUnify
Watch Now
SUBMIT
This session is the story of the evolution of a partnership between SailPoint and SearchUnify. At the start, SailPoint expressed a clear goal: end-to-end automation with human assistance where necessary. They wanted to encourage as much self-service as possible while providing a seamless digital customer experience. Since launching cognitive search within their Compass community, along with Skipper, their chatbot, SailPoint and SearchUnify have agreed on an improvement strategy of implementing a series of small but impactful tweaks for each, followed by future planning to realize bigger dreams and to tackle more complex issues.
We highlight some key, data-driven successes around content findability, incorporating the voice of the customer into content, and the rate of self-service. We also discuss what we’re looking forward to in the next phase of our partnership for the second half of 2022 and beyond.
